Overseas calls and premium-rate numbers
When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and...
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Transition of NRS Chat (Internet Relay) on the National Relay Service
22 November 2019
Transition of NRS Chat (Internet Relay) on the National Relay Service
Our work
The BCAR is our in-house economic and statistical research unit. Its work supports fact-based policy development and advice within our department.
Important information for all National Relay Service users
11 November 2019
Transition to the new provider of the National Relay Service (NRS).
Organisational structure
Our organisational structure helps us deliver our strategic priorities.
NRS—instruction sheet 5.1—NRS Captions—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.
NRS—Instruction sheet 5.2—NRS Captions—answering a call
Published
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This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.
Service features
Depending on your needs and situation, you can choose from a number of relay call options.
Ministerial Instrument to set the Designated Day to 1 July 2020
Published
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The Designated Day is the date, under the Telecommunications Act 1997, from which Telstra is subject to structural separation obligations set out in its Structural Separation Undertaking. This...
National Relay Service call numbers
All the numbers and access points for making a relay call.
Accessible television
Television captioning and audio description help people who have a hearing or vision impairment access television programs.
Voicing your concern
Find out where to raise an issue about advertising, domain names, media or illegal content.
Getting ready to connect to the NBN
Your current telephone and internet services will not be switched to the NBN automatically. Find out what steps you need to take to prepare for your switch to the NBN.
NBN Consumer Experience
New measures have been announced to provide consumers with more information and extra protections as they choose an internet plan and transition to the NBN.
Community radio
There are more than 400 licensed community radio stations in Australia. They operate under community radio licences, following the rules in the Broadcasting Services Act 1992.
Statement of expectations—Australian Communications and Media Authority
Published
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In line with the Australian Government’s response to the final report of the review of the Australian Communications and Media Authority (ACMA), the Minister for Communications and the Arts issued...
Consumer protection
We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...
Digital dividend spectrum
Australia’s 'digital dividend' is the spectrum that was freed up for new uses by the switch from analogue to digital television.
Interactive Gambling
Interactive gambling consists of gambling activities which take place on broadcasting, datacasting and online platforms. We develop policy and regulations for interactive gambling services.
Health research about electromagnetic energy
Published
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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...
