Phone services
The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...
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Phone service pre-selection
People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...
Consumer protection
We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...
Telstra's separation framework
As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.
Mobile services and coverage
Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.
Mobile premium services
Mobile premium services have phone numbers that start with 19. They can be very expensive.
Mobile Black Spot Program
Summary of information about the Mobile Black Spot Program and relevant links.
Phone numbers
Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.
Emergency calls
Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.
Calling emergency services
There are three options for calling the police, fire or ambulance in an emergency:...
Phone bills and charges
Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.
Services for people with disability
We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.
Access to specialist phone equipment
Some people need specialist equipment to make a phone call.
National Relay Service
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
Telecommunications consumer representation grants
Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...
Telecommunications contract and grant registers
We maintain registers for the public-interest contracts and grants we administer.
Frequently Asked Questions—MBSP
The Government has committed $380 million to the Mobile Black Spot Program (the Program).
Universal Service Obligation
The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.
Accesshub
Welcome to the Accesshub pages.
Universal Service Guarantee for telecommunications
The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.
