Phone services
The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...
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Phone service pre-selection
People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...
Telstra's separation framework
As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.
Mobile services and coverage
Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.
Mobile premium services
Mobile premium services have phone numbers that start with 19. They can be very expensive.
Phone numbers
Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.
Calling emergency services
There are three options for calling the police, fire or ambulance in an emergency:...
Phone bills and charges
Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.
Services for people with disability
We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.
Access to specialist phone equipment
Some people need specialist equipment to make a phone call.
Universal Service Obligation
The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.
Universal Service Guarantee for telecommunications
The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.
Unwanted Communications FAQs
If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message...
Accesshub
Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.
Emergency calls
Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.
National Relay Service call numbers
All the numbers and access points for making a relay call.
Consumer protection
We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...
NRS Performance & Reporting
We report on NRS provider performance.
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Telecommunications consumer representation grants
Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...
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