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Phone services

The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...

Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...

Telstra's separation framework

As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Calling emergency services

There are three options for calling the police, fire or ambulance in an emergency:...

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Telecommunications contract and grant registers

We maintain registers for the public-interest contracts and grants we administer.

Universal Service Obligation

The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.

Universal Service Guarantee for telecommunications

The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.

If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message...

Telecommunications consumer representation grants

Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...

Accesshub

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

Frequently Asked Questions—MBSP

The Government has committed $380 million over six rounds to the Mobile Black Spot Program (the Program). Applications for Round 5 of the Program closed on 26 September 2019, with applications now...

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.