On 7 April 2009, the Australian Government announced it would establish a new company, NBN Co Limited (NBN Co), to build and operate a new high-speed, wholesale-only, open-access National Broadband...

Getting ready to connect to the NBN

Published 19th Dec 2017

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Your current telephone and internet services will not be switched to the NBN automatically. Read about what steps you need to take to prepare for your switch to the NBN.

Connecting to the NBN

Published 19th Dec 2017

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Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the...

Getting assistance with your NBN service

Published 19th Dec 2017

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If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read...

Medical alarms, autodiallers and emergency buttons

Published 5th Sep 2018

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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing...

Power outages and the NBN

Published 19th Dec 2017

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Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.

Your home phone and the NBN

Published 8th May 2018

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The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN...

Migration of monitored fire alarm and lift phone services good practice guide

Published 21st Feb 2019

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The Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide sets out the roles and responsibilities of each party involved in the migration process, the actions required to...