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NRS—fact sheet 7—Teletypewriter (TTY) options

Published 12th Aug 2019

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A TTY (also known as a teletypewriter or a textphone).

Fact sheet: National Relay Service

Published 2nd Sep 2019

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There will be a new provider for the National Relay Service from 1 October 2019. This fact sheet provides information on the changes.

Frequently Asked Questions—MBSP

The Government has committed $380 million over six rounds to the Mobile Black Spot Program (the Program). Applications for Round 5 of the Program closed on 26 September 2019, with applications now...

Mobile Black Spot Program

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Program.

2015—A year of digitisation, innovation and adaptation

11 December 2015

The digitisation of services, entertainment and media has accelerated in 2015, undermining established business models and throwing up policy...

Charging for unlisted numbers

6 February 2014

The Government agreed that charging for unlisted numbers should not be prohibited.

NRS—National Relay Service—terms and conditions

Published 14th Nov 2019

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By using the services provided by the NRS you are agreeing to these terms and conditions.

National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

NRS—Instruction sheet 6.1—Voice Relay—making a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the voice relay option using the National Relay Service.

NRS—Instruction sheet 6.3—Voice Relay—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the voice relay option using the National Relay Service.

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Contact the NRS Helpdesk

The NRS has a Helpdesk to support users of the service.

National Relay Service call numbers

All the numbers and access points for making a relay call.

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Health research about electromagnetic energy

Published 5th Dec 2019

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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...

5G mobile networks

Published 5th Dec 2019

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5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from...

Safety of mobile phone networks

Published 5th Dec 2019

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Mobile phones and other wireless devices are an essential part of the daily work and home lives of all Australians, so it's important for the Australian Government to regulate the industry. The...