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For those whose preferred language is Auslan, summary information on the Implementation Plan for reforms of the National Relay Service is included in the Auslan video on the Department's website at...

There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with...

This instruction sheet provides step by step instructions for calling emergency services using the NRS app—internet relay option using the National Relay Service.

In SMS relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

This instruction sheet provides step by step instructions for making a call using the NRS app—speak and listen using the National Relay Service.

This instruction sheet provides step by step instructions for calling emergency services using the NRS app—captioned relay option using the National Relay Service.

Rates charged for overseas calls where an NRS account is used.

Please use this form if you already have an account with the National Relay Service [NRS] and wish to change some of your details or cancel the account.

The NRS complaints policy seeks to ensure a fair and effective response where anyone has a concern or complaint about the NRS. The policy also helps the NRS listen to customers, learn from...