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Telecommunications Reform Package

The Australian Government is reforming the telecommunications market to promote competition and to improve access to broadband services for all people in Australia, especially those living in...

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Overseas calls and premium-rate numbers

When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and...

Our work

The BCAR is our in-house economic and statistical research unit. Its work supports fact-based policy development and advice within our department.

Accessible television

Television captioning and audio description help people who have a hearing or vision impairment access television programs.

NBN Consumer Experience

New measures have been announced to provide consumers with more information and extra protections as they choose an internet plan and transition to the NBN.

Community radio

There are more than 400 licensed community radio stations in Australia. They operate under community radio licences, following the rules in the Broadcasting Services Act 1992.

Consumer protection

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Digital dividend spectrum

Australia’s 'digital dividend' is the spectrum that was freed up for new uses by the switch from analogue to digital television.

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