Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.
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Some people need specialist equipment to make a phone call.
Telstra customers with a life-threatening medical condition can ask to be registered as a priority customer if their phone stops working.
The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.
The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...
The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.
We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.
There are three options for calling the police, fire or ambulance in an emergency:...
Helping Australians who are deaf, hearing and/or speech impaired make and receive phone calls.
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