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National Relay Service privacy policy

Published 20th Jan 2021

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...

Fact sheet 1—NRS Chat

Published 20th Jan 2021

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In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.

NRS—instruction sheet 1.2—NRS Chat—answering a call

Published 20th Jan 2021

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This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.

NRS—Instruction sheet 5.2—NRS Captions—answering a call

Published 20th Jan 2021

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This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.

Service features

Depending on your needs and situation, you can choose from a number of relay call options.

Registration for National Relay Service users now open

20 January 2021

From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.

Auslan video on National Relay Service user registration requirements

20 January 2021

Information about user registration for the National Relay Service (NRS) is now available in Auslan.

National Relay Service user registration opens soon

12 January 2021

If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.

Telco tips for small businesses

Published 21st Jan 2021

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We know it’s critical to find the right telco products and services for your business; and to know what to do when things go wrong.

Planning a safe break

21 January 2021

Exploring your local region this year? Make sure you think about a communication plan so your break is a safe and relaxing one.

Telco tips for small businesses

22 January 2021

Follow these handy tips when choosing and managing telco products and services for your business.

Trialling alternative voice services in regional and remote Australia

22 January 2021

The Australian Government’s Alternative Voice Services Trials Program took a step further today, with NBN Co, Concerotel and Zetifi announced as...

National Relay Service—Monthly Performance Report—December 2020

Published 22nd Jan 2021

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...