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Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Telstra's separation framework

As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile phone towers

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population....

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

Calling emergency services

There are three options for calling the police, fire or ambulance in an emergency:...

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

Assistance for customers with medical conditions

Telstra customers with a life-threatening medical condition can ask to be registered as a priority customer if their phone stops working.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Public safety spectrum

The Australian Government recognises that a national public safety mobile broadband capability for emergency services—police, fire, ambulance and emergency services—will enhance the delivery of...

Spectrum licences

The Australian Communications and Media Authority (ACMA) issues spectrum licences and manages the reallocation and renewal process.

Commercial radio

Commercial radio is a free-to-air service. Commercial radio programs must comply with conditions in the station’s licence, ACMA program standards, and industry codes of practice.

Community radio

There are more than 400 licensed community radio stations in Australia. They operate under community radio licences, following the rules in the Broadcasting Services Act 1992.

Digital radio

Digital radio services have commenced in some parts of Australia, where they operate alongside existing analogue AM and FM radio services. While digital radio technology offers higher audio quality...

Wireless audio devices

Many wireless audio devices—such as wireless microphones—were retuned or replaced by the start of 2015 because of changes in access to the radiofrequency spectrum.

Spectrum review

The spectrum review looked at the changes needed to cope with the increase in demand for spectrum and changes in technology, markets and consumer preferences.