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Medical alarms, autodiallers and emergency buttons

Published 20th May 2020

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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing...

Migration of lift phone services

Published 20th May 2020

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It is the responsibility of building owners, managers and bodies corporate to ensure lift phone services are operational and comply with relevant regulations. Lift phone services are safety...

Migration of monitored fire alarm services

Published 20th May 2020

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It is the responsibility of building owners, managers and bodies corporate to ensure monitored fire alarm services are operational and comply with relevant regulations. Fire alarm services are...

Your home phone and the NBN

Published 20th May 2020

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The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN...

Power outages and the NBN

Published 20th May 2020

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Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.

Getting assistance with your NBN service

Published 20th May 2020

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If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read...

Connecting to the NBN

Published 20th May 2020

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Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the...

5G misinformation and COVID-19

20 May 2020

Be on the lookout for misinformation that falsely links 5G to COVID-19.

COVID-19 update

31 March 2020

COVID-19 is having unprecedented effects on communities in Australia and around the world....

Consultation on draft Alternative Voice Services Trials Guidelines

Start/End Date: May 15, 2020 09:00 AEST to June 02, 2020 17:00 AEST

We are seeking your views on the draft Alternative Voice Services Trials Guidelines.

NRS—instruction sheet 4.1—Video Relay—preparing to make calls

Published 21st May 2020

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This instruction sheet provides step by step instructions for preparing to make a call using the video relay option using the National Relay Service.

Regional Connectivity Program

The Government is investing $53 million in telecommunications infrastructure projects as part of the Regional Connectivity Program.

Client Service Charter

This Service Charter sets out our commitment to provide you, our clients, with a high level of service.

Consultation on Draft Statutory Infrastructure Provider Exemption Instrument

5 June 2020

We are seeking comments on a Draft Statutory Infrastructure Provider Exemption Instrument.

Frequently Asked Questions—MBSP

The Government has committed $380 million over six rounds to the Mobile Black Spot Program (the Program). In April 2020 the Round 5 results were announced, with a further 182 base stations to be...

Consultation on design options for Round 5A of the Mobile Black Spot Program

Start/End Date: April 21, 2020 09:00 AEST to June 19, 2020 17:00 AEST

The Government is seeking feedback on the design of Round 5A of the Mobile Black Spot Program.

Consultation on a proposed update of the Telecommunications in New Developments (TIND) policy

Start/End Date: April 27, 2020 07:00 AEST to June 08, 2020 17:00 AEST

We are seeking your views on a proposed update of the Telecommunications in New Developments policy.

National Relay Service app

11 June 2020

As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go...

Telecommunications Reform Package fact sheet

Published 11th Jun 2020

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The Government is reforming the telecommunications market to promote competition and to improve access to broadband services for all Australians, especially those in regional, rural and remote...

High speed broadband access across Australia

Published 11th Jun 2020

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The Australian Government will establish new statutory infrastructure provider (SIP) obligations on NBN Co Ltd (nbn) and other wholesale network providers to ensure that all people in Australia, no...