Broadcast and Content Reform Package
The Government is putting a comprehensive package of reforms into place that will support Australia's broadcast sector.
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National Relay Service—Monthly Performance Report—November 2020
Published
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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
COVID-19 update
COVID-19 is having unprecedented effects on communities in Australia and around the world. The Australian Government is working to support the community in this time of crisis. The communications...
Sign up (Register) to use the National Relay Service
Published
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The National Relay Service (NRS) collects personal information on the registration form for the purpose of delivering the service to people who are Deaf, hearing and/or speech impaired. This...
National Relay Service
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
NRS—National Relay Service—terms and conditions
Published
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By using the services provided by the NRS you are agreeing to these terms and conditions.
National Relay Service privacy policy
Published
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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...
Fact sheet 1—NRS Chat
Published
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In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.
NRS—instruction sheet 1.2—NRS Chat—answering a call
Published
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This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.
NRS—Instruction sheet 5.2—NRS Captions—answering a call
Published
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This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.
Service features
Depending on your needs and situation, you can choose from a number of relay call options.
Registration for National Relay Service users now open
20 January 2021
From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.
Auslan video on National Relay Service user registration requirements
20 January 2021
Information about user registration for the National Relay Service (NRS) is now available in Auslan.
National Relay Service user registration opens soon
12 January 2021
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
Telco tips for small businesses
Published
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We know it’s critical to find the right telco products and services for your business; and to know what to do when things go wrong.
Planning a safe break
21 January 2021
Exploring your local region this year? Make sure you think about a communication plan so your break is a safe and relaxing one.
Telco tips for small businesses
22 January 2021
Follow these handy tips when choosing and managing telco products and services for your business.
Trialling alternative voice services in regional and remote Australia
22 January 2021
The Australian Government’s Alternative Voice Services Trials Program took a step further today, with NBN Co, Concerotel and Zetifi announced as...
National Relay Service—Monthly Performance Report—December 2020
Published
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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
Investigation into the proper use of public resources at Australia Post
Published
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The report of the investigation into the proper use of public resources at Australia Post has been published.
