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National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

NRS—fact sheet 1—NRS Chat

Published 21st Nov 2019

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In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.

NRS—fact sheet 3—NRS app

Published 27th Nov 2019

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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.

NRS—fact sheet 6—Voice Relay

Published 27th Nov 2019

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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...

NRS—Instruction sheet 6.1—Voice Relay—making a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the voice relay option using the National Relay Service.

NRS—Instruction sheet 6.2—Voice Relay—answering a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the voice relay option using the National Relay Service.

NRS—Instruction sheet 6.3—Voice Relay—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the voice relay option using the National Relay Service.

High speed broadband access across Australia

Published 28th Nov 2019

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The Australian Government will establish new statutory infrastructure provider (SIP) obligations on NBN Co Ltd (nbn) and other wholesale network providers to ensure that all people in Australia, no...

New Wholesale and Retail Rules

Published 28th Nov 2019

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The Australian Government will establish new wholesale and retail rules for high speed broadband networks to improve commercial opportunities and bolster fairer competition.

The Regional Broadband Scheme

Published 28th Nov 2019

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The Australian Government is establishing the Regional Broadband Scheme to ensure there are long-term sustainable funding arrangements in place to provide essential broadband services to regional,...

Telecommunications Reform Package fact sheet

Published 28th Nov 2019

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The Government is reforming the telecommunications market to promote competition and to improve access to broadband services for all Australians, especially those in regional, rural and remote...

Telecommunications Reform Package 2019—frequently asked questions

Published 28th Nov 2019

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Frequently asked questions.

NRS—instruction sheet 5.1—NRS Captions—making a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.

NRS—Instruction sheet 5.2—NRS Captions—answering a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.

Ministerial Instrument to set the Designated Day to 1 July 2020

Published 3rd Dec 2019

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The Designated Day is the date, under the Telecommunications Act 1997, from which Telstra is subject to structural separation obligations set out in its Structural Separation Undertaking. This...

Statement of expectations—Australian Communications and Media Authority

Published 26th Mar 2019

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In line with the Australian Government’s response to the final report of the review of the Australian Communications and Media Authority (ACMA), the Minister for Communications and the Arts issued...

Health research about electromagnetic energy

Published 5th Dec 2019

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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...

5G mobile networks

Published 5th Dec 2019

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5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from...