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NRS—instruction sheet 5.1—NRS Captions—making a call

Published 31st Jan 2020

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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.

NRS—an introduction to relay calls

Published 31st Jan 2020

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If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.

NRS—fact sheet 3—NRS app

Published 31st Jan 2020

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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...

NRS—fact sheet 6—Voice Relay

Published 31st Jan 2020

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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...

Funding of telecommunications consumer representation grants—Annual report 2018–19

Published 11th Feb 2020

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Annual report for funding of telecommunications consumer representation grants for 2018–19.

Senate Order for Entity Contracts: Listing for the period 1 January 2018 to 31 December 2018

Published 4th Mar 2019

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SBS Board Chairperson application form

Published 20th Feb 2020

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Application form for SBS Board Chairperson dated February 2020.

Appointment to the Special Broadcasting Service (SBS) Board—position description: Chairperson

Published 20th Feb 2020

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Position description—Chairperson on the SBS Board, selection criteria.

Appointments to the ABC and SBS Boards—information about the merit-based appointment process

Published 20th Feb 2020

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This document sets out information about appointments of non-executive Directors to the ABC and SBS boards, including the roles of the Department of Infrastructure, Transport, Regional Development...

Senate Order for Entity Contracts: Listing for the period 1 January to 31 December 2019

Published 14th Feb 2020

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Pursuant to the Senate Order for Entity Contracts, the following table sets out contracts entered into by the Department of Communications and the Arts which provide for a consideration to the...

Grants approved for the period 1 October 2019 to 10 February 2020

Published 26th Feb 2020

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Grants approved for the period 1 October 2019 to 10 February 2020

NRS—instruction sheet 1.2—NRS Chat—answering a call

Published 17th Apr 2020

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This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.

Affordability of communications services for low income households

Published 30th Apr 2020

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In 2017, the Bureau of Communications and Arts Research found that the affordability of communications services in Australia had improved overall. In general, consumers were getting better value as...

Grant reporting—Arts Division—1 July 2016 to 30 June 2017

Published 5th May 2020

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A grant is a conditional transfer of resources from the Australian Government to a recipient for a specified purpose. Grants are directed at assisting recipients to achieve their own goals whilst...

Communications policy objectives for the allocation of the 850 and 900 MHz bands

Published 4th May 2020

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The object of the Radiocommunications Act 1992 provides for the management of the radiofrequency spectrum in order to, amongst other objectives, “maximise, by ensuring the efficient allocation and...

Getting ready to connect to the NBN

Published 20th May 2020

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Your current telephone and internet services will not be switched to the NBN automatically. Read about what steps you need to take to prepare for your switch to the NBN.

Medical alarms, autodiallers and emergency buttons

Published 20th May 2020

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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing...

Migration of lift phone services

Published 20th May 2020

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It is the responsibility of building owners, managers and bodies corporate to ensure lift phone services are operational and comply with relevant regulations. Lift phone services are safety...

Migration of monitored fire alarm services

Published 20th May 2020

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It is the responsibility of building owners, managers and bodies corporate to ensure monitored fire alarm services are operational and comply with relevant regulations. Fire alarm services are...

Your home phone and the NBN

Published 20th May 2020

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The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN...