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Migration Assurance Framework—Telecommunications industry guide

Published 21st Aug 2017

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The National Broadband Network (NBN) is a major upgrade to Australia’s fixed line telephone and internet infrastructure, which will support all Australian premises to access high speed broadband...

National Relay Service quarterly performance report—quarter 4, 2016–2017

Published 5th Sep 2017

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This report reviews the performance of NRS providers for quarter 4, 2016–2017 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Mobile Black Spot Program—Priority Locations

Published 5th Apr 2018

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The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. This document contains a list of these locations.

Priority locations round opens

22 November 2017

Applications are now open for the Priority Locations funding round of the Mobile Black Spot Program....

Mobile Black Spot Program—Priority Locations where coverage issues are already being addressed

Published 22nd Nov 2017

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This document lists locations that are having their coverage issues addressed through round 2 of the Mobile Black Spot Program.

National Relay Service quarterly performance report—quarter 1, 2017–18

Published 28th Nov 2017

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This quarterly report provides regular transparency of ongoing costs and the NRS providers' performance in delivering the NRS.

Funding of telecommunications consumer representation grants—annual report 2016–17

Published 8th Dec 2017

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Australian Government response to the Productivity Commission’s Inquiry into the Telecommunications Universal Service Obligation

Published 20th Dec 2017

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The USO is a long-standing safeguard that ensures all Australians have access to a voice only Standard Telephone Service (STS) and payphones. However, changing consumer preferences and the rapid...

Universal Service Obligation

The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.

Improving access to communications for all Australians

20 December 2017

The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.

Ministerial Instrument to extend the Designated Day to 1 January 2020

Published 22nd Dec 2017

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The Designated Day is the date, under the Telecommunications Act 1997 (the Act) from which Telstra is subject to structural separation obligations set out in its structural separation undertaking ...

Explanatory Statement - Determination Under Paragraph 15(1)(d) No 1 of 2018

Published 7th Feb 2018

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The Determination sets out the amount for the purposes outlined in paragraph 15(1)(d) of the Act (i.e. the amount determined to be ‘the estimated total amount of grants likely to be made during the...

Mobile Black Spot Program 400th base station on air

28 February 2018

More Australians in regional areas are now able to access improved mobile coverage.

National Relay Service—quarterly performance report—quarter 2, 2017–2018

Published 28th Feb 2018

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This report reviews the performance of NRS providers for quarter 2, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Impacts of 5G on productivity and economic growth

Published 9th Apr 2018

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Australians increasingly consider mobile connectivity to be essential, and the next generation of mobile technology — 5G — is expected to improve consumer experiences and raise business...

National Relay Service tender open

4 April 2018

We have issued a Request for Tender today to sustain delivery of the National Relay Service.

Mainstream communication options

Published 4th Feb 2019

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There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with...

NRS—fact sheet 3—NRS app

Published 4th Feb 2019

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An Apple or Android smartphone or tablet and an internet connection is needed to download and use the NRS app.

NRS—Instruction sheet 3.2—NRS app (Internet Relay)—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 3.3—NRS app (Internet Relay)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—internet relay option using the National Relay Service.