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The USO is a long-standing safeguard that ensures all Australians have access to a voice only Standard Telephone Service (STS) and payphones. However, changing consumer preferences and the rapid...

Universal Service Obligation

The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.

Improving access to communications for all Australians

20 December 2017

The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.

Explanatory Statement - Determination Under Paragraph 15(1)(d) No 1 of 2018

Published 7th Feb 2018

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The Determination sets out the amount for the purposes outlined in paragraph 15(1)(d) of the Act (i.e. the amount determined to be ‘the estimated total amount of grants likely to be made during the...

Mobile Black Spot Program 400th base station on air

28 February 2018

More Australians in regional areas are now able to access improved mobile coverage.

National Relay Service—quarterly performance report—quarter 2, 2017–2018

Published 28th Feb 2018

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This report reviews the performance of NRS providers for quarter 2, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Impacts of 5G on productivity and economic growth

Published 9th Apr 2018

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Australians increasingly consider mobile connectivity to be essential, and the next generation of mobile technology — 5G — is expected to improve consumer experiences and raise business...

National Relay Service tender open

4 April 2018

We have issued a Request for Tender today to sustain delivery of the National Relay Service.

Mainstream communication options

Published 4th Feb 2019

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There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with...

NRS—Instruction sheet 3.2—NRS app (Internet Relay)—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 3.3—NRS app (Internet Relay)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 3.8—NRS app (Speak and Listen)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—speak and listen option using the National Relay Service.

NRS—fact sheet 2—SMS Relay

Published 4th Feb 2019

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In SMS relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.