2019–20 Corporate Plan
The 2019–20 Corporate Plan sets our course for the future, identifying our purposes, operating environment, capability and risk oversight and management.
Australian Government response to the Senate Environment and Communications Legislation Committee report on Telecommunications Legislation Amendment (Competition and Consumer) Bill 2017 [Provisions] and Telecommunications (Regional Broadband Scheme) Charge Bill 2017 [Provisions]. The Government supports the recommendations of the Senate Committee’s Majority Report. The Telecommunications Reform Package will promote competition and improve access to broadband services for all people in Australia, especially those in regional, rural and remote areas.
Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the installation of your service. Read more about what to expect when connecting your home to the NBN.
If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read more about how to get assistance with your NBN service.
The Department’s 2016–17 Corporate Plan, which outlines purpose, values, operating environment, strategic priorities, capability and risk oversight and management – note that this has now been superseded by the 2017–18 Corporate Plan. This document may not meet WCAG 2.0 Level AA requirements. Please contact us at ProjectOffice [at] communications.gov.au to obtain an alternative copy.