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Corporate plan

The Corporate Plan 2017–18 sets our course for the future, identifying our purpose, values, operating environment, strategic priorities, capability and risk oversight and management.

Explanatory Statement - Determination Under Paragraph 15(1)(d) No 1 of 2018

Published

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The Determination sets out the amount for the purposes outlined in paragraph 15(1)(d) of the Act (i.e. the amount determined to be ‘the estimated total amount of grants likely to be made during the financial year under section 593 of the Telecommunications Act 1997’) at $2,261,000 for 2017-18 financial year. A copy of the Determination can be found at https://www.legislation.gov.au/Details/F2018L00060

Australian Government response to the Senate Environment and Communications Legislation Committee report

Published

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Australian Government response to the Senate Environment and Communications Legislation Committee report on Telecommunications Legislation Amendment (Competition and Consumer) Bill 2017 [Provisions] and Telecommunications (Regional Broadband Scheme) Charge Bill 2017 [Provisions]. The Government supports the recommendations of the Senate Committee’s Majority Report. The Telecommunications Reform Package will promote competition and improve access to broadband services for all people in Australia, especially those in regional, rural and remote areas.

Medical alarms, autodiallers and emergency buttons

Published

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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing service is disconnected. Read about how to register your details on nbn’s Medical Alarm Register.

Connecting to the NBN

Published

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Once you’ve selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the installation of your service. Read more about what to expect when connecting your home to the NBN.

Getting assistance with your NBN service

Published

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If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read more about how to get assistance with your NBN service.

Power outages and the NBN

Published

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Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.