Publications

The department has entered into 62 new grants during the period 3 October 2017 to 5 February 2018.

Australian Government response to the Senate Environment and Communications Legislation Committee report on Telecommunications Legislation Amendment (Competition and Consumer) Bill 2017 [Provisions] and Telecommunications (Regional Broadband Scheme) Charge Bill 2017 [Provisions]. The Government supports the recommendations of the Senate Committee’s Majority Report. The Telecommunications Reform Package will promote competition and improve access to broadband services for all people in Australia, especially those in regional, rural and remote areas.

Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing service is disconnected. Read about how to register your details on nbn’s Medical Alarm Register.

If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read more about how to get assistance with your NBN service.