Migration Assurance Framework—Telecommunications industry guide

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Migration Assurance Framework update

The Migration Assurance Framework (MAF) has been updated in consultation with the telecommunications sector to reflect revised processes for special services migration.

The MAF, developed in collaboration with the telecommunications sector, sets out the agreed roles and responsibilities of industry parties for a smoother transition when customers take up new National Broadband Network (NBN) services.

The Framework reflects the multi technology nature of the NBN and highlights the importance of service continuity and the customer experience for residential and business customers.