The Corporate Plan 2017–18 sets our course for the future, identifying our purpose, values, operating environment, strategic priorities, capability and risk oversight and management.
Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing service is disconnected. Read about how to register your details on nbn’s Medical Alarm Register.
Once you’ve selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the installation of your service. Read more about what to expect when connecting your home to the NBN.
If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read more about how to get assistance with your NBN service.
The Department’s 2016–17 Corporate Plan, which outlines purpose, values, operating environment, strategic priorities, capability and risk oversight and management – note that this has now been superseded by the 2017–18 Corporate Plan. This document may not meet WCAG 2.0 Level AA requirements. Please contact us at ProjectOffice [at] communications.gov.au to obtain an alternative copy.
The Migration Assurance Framework establishes principles that guide the migration process and sets out roles and responsibilities of all telecommunications industry parties for a seamless transition to a National Broadband Network (NBN) fixed line service for customers. The framework has been developed in close collaboration with the telecommunications industry.