We provide government with the best options and policy advice on issues relating to communications and the arts, including on the delivery of services to regional Australia. Our advice is evidence-based and is informed by research, stakeholder consultation and critical analysis of sectoral developments and market trends.

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Consumer safeguards

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The Government's approach to consumer safeguards The Australian Government promotes an open, competitive telecommunications market so Australians can have access to innovative and affordable services. The Competition and Consumer Act 2010 supports this aim. The Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Act 2010 also protects consumers by: increasing competition in the telecommunications industry strengthening consumer safeguards giving the Australian Communications and Media Authority the power to develop industry standards. Consumer Safeguar...

Carrier powers and immunities

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Telecommunications companies have some powers to enter land and install and maintain some types of telecommunications facilities, and some immunities from some state and territory legislation.

Telecommunications self-regulation

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Industry self-regulation minimises government intervention, reducing costs and promoting industry compliance. Communications Alliance Communications Alliance was established in 2006. It is the main industry body for the Australian communications industry. Funded by industry, its members include the mobile and fixed telephone, internet and telecommunications equipment sectors. Communications Alliance develops communications-related industry codes, covering for example technical, operational and consumer matters (such as the Telecommunications Consumer Protections Code), and technical codes.

Rules for carriers and service providers

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A carrier needs a licence from the Australian Communications and Media Authority (ACMA) to operate facilities if they are used to supply telecommunications services to the public. Such facilities are called “network units”....

A competitive telecommunications regime for Australia

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Australia’s telecommunications industry operates in an environment of full and open competition. Entry to all telecommunications markets is open with minimal entry and ongoing operational requirements....

Online content regulation

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Illegal and offensive online content is regulated through the Online Content Scheme under Schedule 5 and 7 of the Broadcasting Services Act 1992 through a complaints-based mechanism. The Scheme is designed to protect consumers, particularly children, from exposure to inappropriate or harmful material....

Anti-siphoning

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The anti-siphoning scheme aims to give free-to-air broadcasters a chance to show major events included on an anti-siphoning list....

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