Triple Zero (000) Review

Triple Zero is currently a 'voice-only' service that’s been used since the service started in 1961. Part of the review will look at changing technologies and consumer expectations.

How it works

Why we want your input

We want to know your needs and expectations of the national operator.

How you can voice your opinion

You can comple an online survey or make a written submission.

What will be the outcome of this consultation?

To ensure that the national operator arrangements take advantage of new technologies and are able to provide improved services into the future.

Consultation Information

Consultation tabs

The Issue

Consultation Period: July 08, 2014 09:00 AEST to August 22, 2014 17:30 AEST

We are reviewing the Triple Zero (000) service. Triple Zero is currently a 'voice-only' service that’s been used since the service started in 1961. Part of the review will look at changing technologies and consumer expectations.

Find out more:

Review of the national Triple Zero (000) operator (media release)
Tech Talk with Malcolm Turnbull and Director of NSW Police Link Chris Beatson - Part 1(video)
Tech Talk with Malcolm Turnbull and Director of NSW Police Link Chris Beatson - Part 2 (video)

Relevant Documentation

Review of the National Triple Zero (000) Operator Terms of Reference

Published 8th Jul 2014

Download PDF (223.34 KB)

Download DOC (1.99 MB)

Review of the National Triple Zero (000) Operator Terms of Reference

Review of the National Triple Zero (000) Operator Discussion Paper

Published 8th Jul 2014

Download PDF (1.42 MB)

Download DOC (3.59 MB)

Review of the National Triple Zero (000) Operator Discussion Paper

Updates and Milestones

Consultation Started

8 July 2014

Consultation Ended

9 May 2016

Outcomes

We have undertaken a review of the National Triple Zero (000) Operator and released a report of its findings.

The report used consultation from key stakeholders in the telecommunications, emergency services, industry, government sectors and members of the public.

Recommendations for the future of the National Triple Zero (000) Operator are provided and can be broadly grouped into the key areas of:

Technology
Governance and Coordination
Funding
Delivery Model
Regulation
Tender for the Emergency Call Person

We have also released an Implementation Plan for the Review of the National Triple (000) Zero Operator.

The plan outlines steps Government will take to implement the recommendations of the Review.

Participate

Started July 08, 2014 09:00 AEST

Ended August 22, 2014 17:30 AEST

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Archived

The following formal submissions have been made public.

Triple Zero (000) Review

How it works

Consultation Information

Consultation tabs

Relevant Documentation

Review of the National Triple Zero (000) Operator Terms of Reference

Review of the National Triple Zero (000) Operator Discussion Paper

Participate

The following formal submissions have been made public.

National Emergency Communications Working Group - Australia and New Zealand

Neil Munslow-Davies

NSW Government

NT Government (Health Dept)

Optus

Peter Litte

R Steele

Rick

S Corfield

S Small

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