National Relay Service privacy policy

Published

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and email address. The NRS may also collect other information like the type of equipment used; the nature of individual users’ disability; individual preferences in using the NRS; and any training or support which helps users use the NRS more easily.

National Relay Service—Monthly Performance Report—November 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

2020 Telecommunications in new developments policy

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This document sets out the Australian Government’s policy on the provision of telecommunications in new developments. It replaces the Telecommunications Infrastructure in New Developments (TIND) policy that took effect on 1 March 2015. This policy takes effect on 1 September 2020 and applies to the provision of telecommunications infrastructure in all developments, including historic and future developments.

National Relay Service—monthly performance report—October 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

Market research—natural disasters and telecommunications

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This report outlines the research approach and key findings from market research conducted on the community’s understanding and preparedness for a telecommunications outage during an emergency or natural disaster. This document has been prepared by a third party and may not meet WCAG 2.0 requirements. Please email telecommunications.resilience@communications.gov.au for an accessible copy.”

Health Expert Working Group (HEWG)—terms of reference

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The Australian Broadband Advisory Council (ABAC) is advising the Australian Government about ways in which digital and broadband communications infrastructure can be used to lift the health sector’s economic output and the welfare of Australians more generally, particularly in regional areas. To assist with its deep dive into health, ABAC is setting up a Health Expert Working Group (HEWG).