National Relay Service—Monthly Performance Report—February 2021

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

National Relay Service—Monthly Performance Report—January 2021

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

Media content consumption survey

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This report presents the findings from the Media Content Consumption Survey (the Survey) conducted for the Department of Infrastructure, Transport, Regional Development and Communications (the Department).

National Relay Service—Monthly Performance Report—December 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

National Relay Service privacy policy

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and email address. The NRS may also collect other information like the type of equipment used; the nature of individual users’ disability; individual preferences in using the NRS; and any training or support which helps users use the NRS more easily.