The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are used to review the performance of the NRS providers against agreed service levels as well as provide data and information about how the NRS has been used in the quarter.
The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the Triple Zero Emergency Call Service (managed by Telstra as the Emergency Call Person (ECP)), and subsequently provided to appropriate Emergency Services Organisations (ESOs) (the Police, Fire and Ambulance services of each Australian state and territory).
The Privacy (Australian Government Agencies—Governance) APP Code 2017 (Cth) (the APP Code) requires that all agencies, including the Department of Communications and the Arts (the department) must conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.
This report provides information on policy and election outcomes from the International Telecommunication Union (ITU) Plenipotentiary Conference 2018 (PP-18). The report also contains background on Australia's preparatory process in the lead-up to PP-18.
In preparing this report, the Committee has focused on establishing a data collection and reporting methodology that can be used for future reports, thereby enabling analysis over time. This reporting process assists agencies and departments to identify opportunities to review their holdings and identify potential opportunities to improve the efficiency in the management and use of their individual holdings. Over time and with advances in technology, this may enable Australian Government users to identify opportunities to exchange or share spectrum.
In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and email address. The NRS may also collect other information like the type of equipment used; the nature of individual users’ disability; individual preferences in using the NRS; and any training or support which helps users use the NRS more easily.