The Government’s Online Safety Charter sets out the Government’s expectations for industry to protect Australians from harmful online experiences. Technology firms and digital platforms have a responsibility to respect the rights and dignity of users online and to take meaningful action to address and prevent harms being incurred by those using their products or services.
If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. People use the NRS when they need to talk to a hearing person who is using a phone. This includes contacting organisations like yours to do business over the phone. A call through the NRS is known as a relay call.
5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from your device faster than ever before, connectivity—supporting more devices to connect to multiple networks at the same time, and energy usage—more energy efficient.
Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or electromagnetic fields. EME does not have enough energy to cause direct damage to molecules, such as DNA, that could impact human health.
Mobile phones and other wireless devices are an essential part of the daily work and home lives of all Australians, so it's important for the Australian Government to regulate the industry. The Australian Government reviews each generation of mobile and wireless network as it is developed, to keep devices safe for you and your family.
The Government is reforming the telecommunications market to promote competition and to improve access to broadband services for all Australians, especially those in regional, rural and remote areas. The Government is introducing a reform package with three major components.