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In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

The report presents the main findings for the fifth consumer survey of online copyright infringement amongst Australians aged 12+, conducted in March 2019. A copy of the Consumer Survey on Online Copyright Infringement 2019 slide deck is also available.

The Government’s Online Safety Charter sets out the Government’s expectations for industry to protect Australians from harmful online experiences. Technology firms and digital platforms have a responsibility to respect the rights and dignity of users online and to take meaningful action to address and prevent harms being incurred by those using their products or services.

If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. People use the NRS when they need to talk to a hearing person who is using a phone. This includes contacting organisations like yours to do business over the phone. A call through the NRS is known as a relay call.