National Relay Service—Monthly Performance Report—January 2021

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

Media content consumption survey

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This report presents the findings from the Media Content Consumption Survey (the Survey) conducted for the Department of Infrastructure, Transport, Regional Development and Communications (the Department).

National Relay Service—Monthly Performance Report—December 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and the Arts (the Department). This information is used to review the performance of the NRS against agreed service levels as well as provide data and information about how the NRS has been used in that month.

Sign up (Register) to use the National Relay Service

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The National Relay Service (NRS) collects personal information on the registration form for the purpose of delivering the service to people who are Deaf, hearing and/or speech impaired. This collection is in accordance with the Australian Privacy Principle 5 and the Privacy Act 1988 (Cth). If you do not provide the information requested, the NRS will not allow you to make and receive calls through the service with exception of calls to the emergency services.

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