FAQs: National Relay Service

Published

Download PDF (124.54 KB) Download DOC (105.11 KB)
There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.

National Relay Service—quarterly performance report—quarter 3, 2018–19

Published

Download PDF (372.71 KB) Download DOC (245.48 KB)
The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are used to review the performance of the NRS providers against agreed service levels as well as provide data and information about how the NRS has been used in the quarter.

Privacy impact assessment

Published

Download PDF (296.97 KB) Download DOC (136.76 KB)
The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the Triple Zero Emergency Call Service (managed by Telstra as the Emergency Call Person (ECP)), and subsequently provided to appropriate Emergency Services Organisations (ESOs) (the Police, Fire and Ambulance services of each Australian state and territory).

Privacy Impact Assessment (PIA) Register

Published

Download PDF (126.18 KB) Download DOC (103.11 KB)
The Privacy (Australian Government Agencies—Governance) APP Code 2017 (Cth) (the APP Code) requires that all agencies, including the Department of Communications and the Arts (the department) must conduct a Privacy Impact Assessment (PIA) for all high privacy risk projects.

Australian Government held spectrum report

Published

Download PDF (1.51 MB) Download DOC (1.35 MB)
In preparing this report, the Committee has focused on establishing a data collection and reporting methodology that can be used for future reports, thereby enabling analysis over time. This reporting process assists agencies and departments to identify opportunities to review their holdings and identify potential opportunities to improve the efficiency in the management and use of their individual holdings. Over time and with advances in technology, this may enable Australian Government users to identify opportunities to exchange or share spectrum.

National Relay Service privacy policy

Published

Download PDF (178.81 KB) Download DOC (96.58 KB)
In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and email address. The NRS may also collect other information like the type of equipment used; the nature of individual users’ disability; individual preferences in using the NRS; and any training or support which helps users use the NRS more easily.

National Relay Service complaints policy

Published

Download PDF (252.94 KB) Download DOC (103.63 KB)
The NRS complaints policy seeks to ensure a fair and effective response where anyone has a concern or complaint about the NRS. The policy also helps the NRS listen to customers, learn from customers and improve its service to customers.

Pages