Part B: reliability of services—Consumer Safeguards Review—Final report

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This report is primarily focused on part B of the Terms of Reference for the Consumer Safeguards Review. The Part B consultation paper invited submissions from stakeholders from 15 November 2018 to 18 January 2019. This report summarises key issues raised in submissions, the outcomes of the consultation process and sets out a number of recommendations....

Online Safety Charter

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The Government’s Online Safety Charter sets out the Government’s expectations for industry to protect Australians from harmful online experiences. Technology firms and digital platforms have a responsibility to respect the rights and dignity of users online and to take meaningful action to address and prevent harms being incurred by those using their products or services.

NRS—A call through the National Relay Service

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If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. People use the NRS when they need to talk to a hearing person who is using a phone. This includes contacting organisations like yours to do business over the phone. A call through the NRS is known as a relay call.

5G mobile networks

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5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from your device faster than ever before, connectivity—supporting more devices to connect to multiple networks at the same time, and energy usage—more energy efficient.

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