From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS Chat and NRS Captions.
The changes are based on your feedback, including:
Clearer and larger font will now be used with improved contrasting colours. The picture of the operator will no longer appear, but the RO will tell you their name.
Here’s a sneak peek of the new chat window:
Concentrix is committed to continually improving the NRS and always welcomes your feedback.
The best place to give your feedback is to the NRS Helpdesk.
The Helpdesk is open Monday to Friday from 8am to 6pm (AEST), excluding national public holidays. You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
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