The National Relay Service (NRS) internet call options will be offline for maintenance at 3am (AEST) on 17 July 2020.
15 July 2020

Do you make National Relay Service (NRS) calls using the internet?

NRS calls that use the internet are:

Image of a desktop computer and a smart phone. On the screen of each device is a green chat bubble representing the chat bubbles in NRS Chat.NRS Chat where you send and receive typed messages, and

Image of a desktop computer and a smart phone. On the screen of each device is a green telephone handset and a speech bubble with representing NRS Captions. NRS Captions where you speak your side of the conversation and read the other person's responses as captions.

NRS Chat calls and NRS Captions calls will be offline from 3.00 AM to 3.40 AM (AEST) on Friday 17 July 2020 for important maintenance upgrades. All other NRS call types will not be affected.

What can I do if I need to make a call or receive a call during the outage?

Image of a smartphone and tablet with the NRS logo representing the NRS on each device. The NRS logo features the words 'National Relay Service' in red, white and navy blue. If you have a smartphone or tablet you can still use NRS Chat and NRS Captions through the NRS app during the outage. You can download the app from the Apple App Store or Google Play store.

Image of a smartphone and tablet with the NRS logo representing the NRS on each device. The NRS logo features the words If you would like to send and read texts over mobile, you can also make or receive SMS Relay calls during the outage.

You can find step-by-step instructions on how to make and receive SMS Relay calls through the NRS on the NRS Service Features page on Accesshub.

The following NRS call types are operating as normal during the outage:

  • SMS Relay calls—to receive and send text messages on any type of mobile phone
  • Voice Relay—for people who can speak and hear but might be hard to understand over the phone
  • Calls made using a teletypewriter (TTY)
  • Video Relay calls—these calls are limited to 7am to 6pm (AEST) Monday to Friday on non-national public holidays.

Where should I go for more information and help?

The NRS Helpdesk can help with any questions you might have about the interruption to online services or using another type of call that doesn't use the Internet.

The Helpdesk is open Monday to Friday from 8am to 6pm (AEST),(excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:

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