From today (Tuesday 20 April 2021) all users must now be registered to make and receive calls through the National Relay Service (NRS). Here is some news in Auslan for Video Relay users.

19 April 2021

Help to register or log on

For more information about registering see our Frequently Asked Questions or view information about registration in Auslan.

If you need help to register or log on, the NRS Helpdesk can help you. It is open Monday to Friday from 8am to 6pm (AEST), excluding national public holidays. You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk [at] relayservice.com.au.