The feedback is in from the National Relay Service (NRS) users’ survey.
Nearly 80% per cent of NRS users have reported they are satisfied with the service.
Conducted in February, 2021, the research gathered views from a range of stakeholders, including users, community advocates and organisations which receive calls from the service.
Users were also able to provide feedback through an online survey after a making a call.
This consultation will continue, but the learnings so far can be found in the 'User Experience Research Learnings' report or by viewing the Auslan video below:
A range of continuous improvement initiatives from the feedback provided in February are being considered. Users can also expect to see ongoing surveys and feedback opportunities in the coming year.
We will provide regular updates on the 'What's New' section on Accesshub.