From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.

30 January 2020

This weekend, the NRS Helpdesk will be on hand to assist CapTel users with any questions they might have about using other options. The Helpdesk will be available from 8 am to 4pm (AEDT) this Saturday and Sunday, 1-2 February.

The CapTel transition team has been providing demonstrations of other communication options with users who requested this assistance.

There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online form
Email: helpdesk [at] relayservice.com.au
Post: PO Box 823, Strawberry Hills, NSW 2012

The usual Helpdesk hours are: Monday to Friday from 8am to 6pm (AEST), except for national public holidays

Find out more:

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