Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide feedback or raise a problem? The Helpdesk is here to help you.

29 July 2019

The NRS helps Australians who are Deaf, hard of hearing and/or have a speech impairment communicate over the phone. Accesshub provides information about the range of communication options available.

The Helpdesk can assist with:

  • questions, requests and general enquiries about the NRS and Accesshub
  • information about different relay call options
  • getting you started making calls through the NRS
  • advice on upcoming improvements to the NRS
  • assistance for CapTel users to transition to another call option
  • information for people supporting NRS users
  • information for organisations that connect with NRS users
  • your feedback about the NRS and Accesshub, including complaints.

If you experience issues with the NRS it’s really important you let the Helpdesk know so the issue can be investigated and fixed as soon as possible.

The Helpdesk is open Monday to Friday from 8am to 6pm (Eastern Standard Time, excluding national public holidays). You can leave a message outside these hours and a Helpdesk staff member will get back to you promptly. We’ve also just launched a new online help form to make it easier for you to get the support you need.

There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660

TTY: 1800 555 630

Fax: 1800 555 690

SMS: 0416 001 350

Online: Online form

Email: helpdesk [at] relayservice.com.au

Post: PO Box 823, Strawberry Hills, NSW 2012

If someone you know would like to receive the most up-to-date information about the NRS and Accesshub, they can subscribe to Accesshub News and Alerts to receive updates like this one.