Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide feedback or raise a problem? The Helpdesk is here to help you.
29 July 2019
The NRS helps Australians who are Deaf, hard of hearing and/or have a speech impairment communicate over the phone. Accesshub provides information about the range of communication options available.
The Helpdesk can assist with:
questions, requests and general enquiries about the NRS and Accesshub
information about different relay call options
getting you started making calls through the NRS
advice on upcoming improvements to the NRS
assistance for CapTel users to transition to another call option
information for people supporting NRS users
information for organisations that connect with NRS users
your feedback about the NRS and Accesshub, including complaints.
If you experience issues with the NRS it’s really important you let the Helpdesk know so the issue can be investigated and fixed as soon as possible.
The Helpdesk is open Monday to Friday from 8am to 6pm (Eastern Standard Time, excluding national public holidays). You can leave a message outside these hours and a Helpdesk staff member will get back to you promptly. We’ve also just launched a new online help form to make it easier for you to get the support you need.
There are a number of ways to make contact with Helpdesk staff: