National Relay Service user registration opens soon
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
12 January 2021
It will be quick, easy and free to register and you will be able to do this from 20 January 2021.
You only need to register once.
User registration will help the NRS know how many people are using the service and how they are using it. This information will help the NRS deliver a better and more tailored service.
For most NRS call options, there will be little or no change to making a call once you're registered, however if you use NRS Captions or NRS Chat you will need to log in and provide a password before starting your call.
People contacting you will not have to register but can only contact you if you are registered.
If you want to continue to use NRS you must register by 20 April 2021. Calls to emergency services will still be available to users who have not registered by this date.
If you need help to register or have any questions, please contact the NRS Helpdesk. The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff: