The app is free and available on Apple and Android devices.
The NRS app was recently awarded a silver medal for Government Digital Services in the 2020 DrivenxDesign Awards.
Using the app, you can make the following calls through the NRS:
You can choose which type of call to make on the first screen when you open the app:
Just tap the option you want to use and follow the prompts.
Get the app from the Apple App Store or Google Play Store.
More information about using NRS Chat, NRS Captions, Voice Relay and Video Relay is available on the Service Features page of Accesshub.
The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
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