A reminder about making SMS Relay calls through the National Relay Service (NRS).
20 December 2019

Anyone who is Deaf, hard of hearing and/or has a speech impairment can make a call using SMS Relay. All you need is any type of mobile phone.

In SMS Relay you SMS a mobile number, type your side of the conversation on a mobile phone and read the responses from the other person when the relay officer texts them back.

Call diagram. Diagram representing a SMS relay call. An NRS user sends a text on his mobile phone to the relay officer (RO) reading 'Can I change my booking from Thursday to Friday?' The RO speaks the message to the other person on the call who responds with 'I can check. Do you have a reference number?' The RO then texts the response to the NRS user.

Here's how SMS Relay calls work:

  • Send an SMS to 0423 677 767 with information on who you want to call and the message for the other person.
  • You will be transferred to a relay officer who will call the other person and relay your message to them.
  • The person's response will be texted back to you by the relay officer.
  • You may continue to send messages until you wish to end the conversation by sending 'SKSK' (Stop keying, stop keying) to the relay officer.
  • For detailed step-by-step instructions on how to make a SMS Relay call, see the fact sheet and instruction sheets on the Service Features page of Accesshub.

Where do I go for help or more information?

Read our fact sheets and instruction sheets on Accesshub or contact the NRS Helpdesk for more information. If you experience any issues using the NRS, the Helpdesk is also there to assist.

The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST), except for national public holidays. You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660
TTY: 1800 555 630
Fax:  1800 555 690
SMS: 0416 001 350
Online: online form
Email: helpdesk@relayservice.com.au
Post: PO Box 823, Strawberry Hills, NSW 2012

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