How to change a blurry background in Skype when making Video Relay calls through the NRS
If you use Auslan and make Video Relay calls through the National Relay Service (NRS), you may have noticed that Skype has recently changed the way calls look so that the background is blurry.
29 June 2020
A blurry background can make it hard for the Relay Officer to see your hands properly when you are signing.
You can change the background so that it is not blurry and your hands are easier to see during the Video Relay call.
What do I need to do?
If you use a desktop computer to make Video Relay calls…
There are two ways to disable the blurry background on a desktop computer:
If you are in the middle of a call
Move the mouse over the camera and this screen will appear. Toggle off 'Blur my background'. When it is off, it will be grey in colour.
If you have not yet started a call
Go to Skype Settings. To access Skype Settings, look for the three dots on the main Skype window.
In Settings, click on 'Audio & Video' and then toggle off 'Blur my Background'. When it is off, it will be grey in colour.
If you use a mobile or tablet to make Video Relay calls…
Click on the 3 dots in the bottom right hand corner of your call screen. Then, toggle off 'Blur my Background'. When it is off it will be grey in colour.
Where should I go for more information and help?
The NRS Helpdesk can help with any problems you might have with changing your Skype background for Video Relay calls.
The Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff: