Consultations are open on the final stage of the Consumer Safeguards Review.
14 August 2020

The Government has today released the final consultation paper for the Consumer Safeguards Review, which is developing consumer protections for the modern telecommunications market. The Review is looking at what rules are needed to safeguard consumers and small businesses beyond 2020.

Part C of the Review sets out four proposals focused on improving choice and fairness in the consumer-telco relationship. The consultation paper also seeks stakeholder views on existing obligations (mainly associated with traditional phone services over the Telstra copper network) that may no longer be needed or may not be operating effectively.

Consultations are open until 5.00pm (AEST) on Thursday 24 September 2020. ** Please note the consultation closing date has been extended by four weeks (the original closing date was Monday 24 August 2020).

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