From 1 February 2020, the National Relay Service (NRS) will no longer support the CapTel handset.
9 October 2019
We are offering assistance to help CapTel handset users transition to a number of alternative solutions. This includes step-by-step resources available online for alternative options to one-on-one demonstrations and support.
If you use the CapTel handset, or you know someone who does, and would still like to use captioned services through the NRS, it 's important you respond to our short online questionnaire so we can help you transition to an alternative.
contact the NRS Helpdesk on 1800 555 660. Helpdesk staff will record your responses to the questionnaire and provide your responses to us so we can get in touch.
The survey will close on 1 November 2019. If your responses to the questionnaire indicate interest in receiving some support, we will get in touch with you to make arrangements. Don't forget to provide your preferred contact details.
Frequently Asked Questions about the Withdrawal of National Relay Service support for CapTel handsets. Please note that the pdf version of this document may not meet WCAG 2.0 Level AA requirements. Please refer to the word document version for a fully accessible version.