24 March 2016

We have released a consultation paper on options to improve communication options for Australians with disability and ensure the sustainability of the National Relay Service (NRS).

Nearly half a million new successful connections were made to the NRS in 2014–15 and use has continued to grow this financial year.

To ensure the NRS remains sustainable, a new approach is needed to transition users onto other mainstream services where there are suitable alternatives.

Advances in technology have improved the range of accessible services in Australia. This includes smartphones and tablets, which now offer high levels of accessibility and text based communication options, such as live chat, messaging and email.

Supporting the adoption of these technologies provides significant opportunities to improve the overall quality of life for people with disability.

Help shape the future of accessible communication options and have your say on the paper by COB Friday, 6 May 2016.