Information on the National Relay Service transition is now available in Auslan.

13 December 2019

Information about Video Relay

The link for the new Video Relay Skype contact is

Since making this video we now know that Video Relay calls can be made this year on Christmas day from 7 am to 2 pm (Australian Eastern Standard time).

Information about NRS Chat (Internet Relay)

 The new call page for NRS Chat is

Information about the NRS app

The new NRS app looks like this in the Google Play and Apple App Store:

You can find the link for the app for Android devices at

Where do I go for help or more information?

Read our fact sheets and instruction sheets on Accesshub or contact the NRS Helpdesk for more information or assistance. If you experience any issues using the NRS, the Helpdesk is also there to assist.

The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.

There are a number of ways to make contact with Helpdesk staff:
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk [at]  
Post: PO Box 823, Strawberry Hills, NSW 2012

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