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4 November 2020
User registration for the National Relay Service is coming
You will soon need to register to continue to use the National Relay Service (NRS) to make calls.
16 October 2020
You spoke, we listened – changes to NRS Chat and NRS Captions
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS Chat and NRS Captions...
15 July 2020
Planned maintenance for NRS Chat and NRS Captions calls
The National Relay Service (NRS) internet call options will be offline for maintenance at 3am (AEST) on 17 July 2020.
6 July 2020
Improvements to Voice Relay emergency calls through the NRS
The National Relay Service (NRS) is making a small change to Voice Relay to improve the handling of emergency calls, which will enable the NRS to...
29 June 2020
How to change a blurry background in Skype when making Video Relay calls through the NRS
If you use Auslan and make Video Relay calls through the National Relay Service (NRS), you may have noticed that Skype has recently changed the way...
11 June 2020
National Relay Service app
As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go...
24 March 2020
COVID-19 update 2
Update on the National Relay Service (NRS) and arrangements for users.
23 March 2020
COVID-19 will affect NRS Video Relay service wait times
Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than...
4 February 2020
Q&A: Extension of CapTel services
CapTel services have temporarily been extended.
30 January 2020
Minister Fletcher visits the NRS Ballarat call centre
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
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