Accesshub Accesshub
24 March 2020
COVID-19 update 2
Update on the National Relay Service (NRS) and arrangements for users.
Deaf man using typing on a laptop.
Accesshub Accesshub
23 March 2020
COVID-19 will affect NRS Video Relay service wait times
Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than...
Accesshub Accesshub
4 February 2020
Q&A: Extension of CapTel services
CapTel services have temporarily been extended.
National Relay Service.
Accesshub Accesshub
30 January 2020
Minister Fletcher visits the NRS Ballarat call centre
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
National Relay Service.
Accesshub Accesshub
30 January 2020
NRS Helpdesk open this weekend to assist CapTel users
From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.
Accesshub Accesshub
17 January 2020
Video Relay Calls now available on the NRS app
Find out how to make calls on the go with Video Relay.
Deaf woman using Auslan to talk through her mobile phone.
Accesshub Accesshub
7 January 2020
NRS wait times and TTY noise
Recently some users have let us know they are experiencing longer wait times for National Relay Service (NRS) calls during peak business hours and...
Accesshub Accesshub
24 December 2019
Contacting emergency services through the NRS
Learn how to connect in an emergency through the National Relay Service (NRS).
Accesshub Accesshub
20 December 2019
Making a call using SMS Relay through the National Relay Service
A reminder about making SMS Relay calls through the National Relay Service (NRS).
Deaf woman using SMS Relay service on her mobile phone to make a call.
Accesshub Accesshub
13 December 2019
Auslan National Relay Service transition update
Information on the National Relay Service transition is now available in Auslan.
National Relay Service.

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