Accesshub Accesshub
19 April 2021
NRS user registration is here
All users must now be registered to make and receive calls through the National Relay Service (NRS).
Young man wearing hearing aid working on a laptop that is open on his lap next to a young woman who is looking at the laptop and holding a phone.
Accesshub Accesshub
19 April 2021
NRS user registration is here—Auslan news for Video Relay users
From today (Tuesday 20 April 2021) all users must now be registered to make and receive calls through the National Relay Service (NRS). Here is...
Smiling man with hearing aid signing to someone he is chatting to on his tablet device/
Accesshub Accesshub
1 March 2021
Have you registered yet?
If you are an NRS user and want to continue to use the service without interruption, you need to register before 20 April 2021.
Woman wearing hearing aid watching the screen on her laptop while typing on the key board outdoors. Text reads: National Relay Service REGISTER NOW communications.gov.au/accesshub/nrs.
Accesshub Accesshub
29 January 2021
We want to hear from you — NRS user surveys coming soon
Surveys will commence on 1 February 2021 and will run until 14 February 2021.
Female Auslan interpreter stands with hands clasped. Text reads: National Relay Service.
Accesshub Accesshub
20 January 2021
Auslan video on National Relay Service user registration requirements
Information about user registration for the National Relay Service (NRS) is now available in Auslan.
Female Auslan interpreter stands with hands clasped. Text reads: National Relay Service.
Accesshub Accesshub
20 January 2021
Registration for National Relay Service users now open
From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.
Woman wearing hearing aid watching the screen on her lap top while typing on the key board outdoors. Text reads: National Relay Service REGISTER NOW communications.gov.au/accesshub/nrs.
Accesshub Accesshub
12 January 2021
National Relay Service user registration opens soon
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
Woman wearing hearing aid watching the screen on her lap top while typing on the key board outdoors. Text reads: National Relay Service OPENING FOR REGISTRATION SOON communications.gov.au/accesshub/nrs.
Accesshub Accesshub
4 November 2020
User registration for the National Relay Service is coming
You will soon need to register to continue to use the National Relay Service (NRS) to make calls.
A hearing impaired man is sitting on a couch with a woman. They are both smiling and watching the screen of a smart phone while entering text.
Accesshub Accesshub
16 October 2020
You spoke, we listened – changes to NRS Chat and NRS Captions
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS Chat and NRS Captions...
Hearing impaired woman using a laptop
Accesshub Accesshub
15 July 2020
Planned maintenance for NRS Chat and NRS Captions calls
The National Relay Service (NRS) internet call options will be offline for maintenance at 3am (AEST) on 17 July 2020.
The National Relay Service logo. The logo features the words National Relay Service in red, white and navy blue.

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