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Find information on Australian Government telephone regulations, services and programs.

  • Voice telephone services

    There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.

  • Pre-selection

    Provides information about the operation of pre-selection on the standard telephone service (and equivalent services) and the impact of a new regulation that effectively removes the obligation from some classes of wireless and wholesale only open access fibre networks.

  • Universal service policy in the National Broadband Network environment

    In addition to the Telstra and NBN Co Agreements announced on 23 June 2011, the Australian Government has also reached an agreement with Telstra for the future provision of the Universal Service Obligation (USO) and other public interest services from July 2012.

  • Mobile services

    Links to Australian Government mobile telephone policy, regulations and initiatives for extending coverage in regional and remote areas.

  • Do Not Call Register

    Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.

  • Information for people with disability

    Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.

  • Information for low income consumers

    Support and information for low income consumers.

  • Indigenous Communications Programme

    The Indigenous Communications Programme (ICP) provides improved communications services in remote Indigenous communities. The ICP provides essential telephone services, including Wi-Fi hotspots, internet access facilities, including maintenance, and computer training for many remote Indigenous communities.

    The ICP page is maintained by the Department of Communications on behalf of the Department of Prime Minister and Cabinet, which is responsible for all content.

  • Unexpected high bills

    Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.

  • Telstra retail price controls

    Telstra retail price controls webpage containing information in text form & also includes links to documents

  • Telephone numbering

    The Department provides advice to the Minister on legislative and policy issues relating to telephone numbering in Australia.

  • Integrated Public Number Database (IPND)

    Describes the Integrated Public Number Database (IPND) and outlines the protections which apply to personal information contained in the IPND.

  • Integrated Public Number Database (IPND) review

    The Australian Government is conducting a public review of the IPND and has released a discussion paper on the issues.

  • Warrnambool inquiry

    The Department is conducting an inquiry to identify what lessons can be learnt from the November 2012 Warrnambool Telstra exchange fire.

  • Emergency call services

    Triple Zero (000) is Australia’s primary emergency service number to obtain assistance from the police, fire or ambulance service in a time-critical or life-threatening situation.

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