Find information on Australian Government telephone regulations, services and programs.
- Voice telephone services
There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.
Provides information about the operation of pre-selection on the standard telephone service (and equivalent services) and the impact of a new regulation that effectively removes the obligation from some classes of wireless and wholesale only open access fibre networks.
- Mobile services
Links to Australian Government mobile telephone policy, regulations and initiatives for extending coverage in regional and remote areas.
- Do Not Call Register
Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.
- Information for people with disability
Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.
- Information for low income consumers
Support and information for low income consumers.
- Unexpected high bills
Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.
- Telstra retail price controls
Information and background on Telstra’s retail price controls and their repeal.
- Telephone numbering
The Department provides advice to the Minister on legislative and policy issues relating to telephone numbering in Australia.
- Integrated Public Number Database (IPND)
Describes the Integrated Public Number Database (IPND) and outlines the protections which apply to personal information contained in the IPND.
- Integrated Public Number Database (IPND) review
The Australian Government is conducting a public review of the IPND and has released a discussion paper on the issues.
- Warrnambool inquiry
The Department is conducting an inquiry to identify what lessons can be learnt from the November 2012 Warrnambool Telstra exchange fire.
- Emergency call services
Triple Zero (000) is Australia’s primary emergency service number to obtain assistance from the police, fire or ambulance service in a time-critical or life-threatening situation.