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Find information on Australian Government telephone regulations, services and programs.

  • Voice telephone services

    There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.

  • Pre-selection

    Provides information about the operation of pre-selection on the standard telephone service (and equivalent services) and the impact of a new regulation that effectively removes the obligation from some classes of wireless and wholesale only open access fibre networks.

  • Mobile services

    Links to Australian Government mobile telephone policy, regulations and initiatives for extending coverage in regional and remote areas.

  • Do Not Call Register

    Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.

  • Information for people with disability

    Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.

  • Information for low income consumers

    Support and information for low income consumers.

  • Unexpected high bills

    Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.

  • Telstra retail price controls

    Information and background on Telstra’s retail price controls and their repeal.

  • Telephone numbering

    The Department provides advice to the Minister on legislative and policy issues relating to telephone numbering in Australia.

  • Integrated Public Number Database (IPND)

    Describes the Integrated Public Number Database (IPND) and outlines the protections which apply to personal information contained in the IPND.

  • Integrated Public Number Database (IPND) review

    The Australian Government is conducting a public review of the IPND and has released a discussion paper on the issues.

  • Warrnambool inquiry

    The Department is conducting an inquiry to identify what lessons can be learnt from the November 2012 Warrnambool Telstra exchange fire.

  • Emergency call services

    Triple Zero (000) is Australia’s primary emergency service number to obtain assistance from the police, fire or ambulance service in a time-critical or life-threatening situation.

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