Frequently Asked Questions


The programme

What is the Mobile Black Spot Programme?

The Mobile Black Spot Programme is an Australian Government initiative to extend mobile phone coverage and competition in regional, remote and outer metropolitan areas. The programme will improve coverage along major transport routes, in small communities and in locations prone to experiencing natural disasters, as well as addressing unique mobile coverage problems. The programme will invest in telecommunications network infrastructure to improve mobile phone coverage and competition in the provision of these services.

How much funding has been committed to the programme?

The Government has committed $100 million (GST exclusive) over four years to the delivery of the Mobile Black Spot Programme. The Government's investment is expected to generate an additional $100 million of funding from industry, local and state governments, and communities.

How many mobile phone towers will the programme provide?

The Mobile Black Spot Programme is expected to provide around 250-300 new or upgraded mobile base stations across Australia, depending on the level of co-contributions that can be attracted.

What are the next steps?

The consultation period on the design of the Mobile Black Spot Programme closed on 28 February 2014. There has been strong interest in the programme, with approximately 170 submissions commenting on the design of the programme. Submissions have been made available on the Department's website, subject to requests to maintain confidentiality and following a comprehensive analysis of the comments received.

The Government intends to commence a competitive selection process in the second half of 2014 once the design of the programme is finalised and programme Guidelines are released.

Who is eligible for funding?

To date, the Department has consulted with key mobile network operators and mobile network infrastructure providers to discuss participation in the programme. Other potential applicants are encouraged to identify themselves to the Department immediately, to ensure they receive any pre-released programme information.

Can I notify the Government of a mobile black spot?

Since December 2013 the Department has been developing a database of locations which have been reported as having  poor or no mobile coverage. This database will be shared with mobile network operators and infrastructure providers to assist them in preparing funding proposals for the Mobile Black Spot Programme.

You can report a regional, remote or outer metropolitan location with poor or non-existent mobile coverage by emailing [email protected].

The database will close on 1 August 2014.

Can I register to receive information about the programme?

Yes, you can register to receive information about the programme by emailing the Department of Communications at [email protected] and request to be added to the mailing list to receive programme updates.

The Discussion Paper

What was the purpose of the discussion paper?

The purpose of the Mobile Black Spot Programme discussion paper was to obtain the views of stakeholders, including communities, industry, state and local governments, businesses and other interested stakeholders, on the best way to deliver the programme.

The closing date for lodging submissions was 28 February 2014.

Who do I contact about the programme?

Enquiries about the Mobile Black Spot Programme can be emailed to the Department of Communications at [email protected].

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